101 Letters from Kaiser Chairman
and CEO To Kaiser Employees
are among the most signifiant memorial a person can laeve behind them.
Johann Wolgang von Goethe (1749—1832)
November 28, 2012 -
George Halvorson, chairman and CEO of Kaiser Permanentate since
2002, has published a book of 101letters he wrote to employees (
he prefers to call them “people” and “colleagues”) he has written each week since September
27, 2007. The letters are delivered
every Friday to every Kaiser employee.
In his letters, Halvorson
Kaiser – praising the organization for every award received, for every increase
in health status of Kaiser patients,
for every documented increase in quality or outcomes, for every step forward in information
technology, for every measurable achievement leading to decreases in mortality or
Halvorson candidly tells us why he writes these
“I do love writing letters.. For me writing letters creates a lovely
mindset. I am constantly looking for good things to celebrate. I definitely believe that I now know quite a
bit more about us as an an organization and as a care system had I not been
consistently writing these weekly celebration letters.”
Halvorson has much to celebrate. Kaiser has cut
HIV-AIDS mortality rates in half, reduced pressure ulcers by 60 percent, prevented the number of broken bones in seniors
by 30%, and dramatically reduced death rates for sepsis, heart attacks, cancers, and diabetes while connecting members and caregivers with
electronic records, allowing patients to get their medical records and to email
their doctors by IPhone, Android, and other Smartphone., and teaching the
world how to provide patient-focused , electronially connected team care resulting
in measurable and continuously improving
The letters are personal, pithy, and uplifting. The letters have
proven to be an effective means of communicating to "colleagues" in a health plan and hospital
system that generates $50 billion in revenues
and which has 9 million members,
200,000 caregivers, and 600 owned sites. Halvorson thinks big by constantly emphasizing improvements, large and small, that make a big difference in people's health and survival..
Tweet: For five years, Kaiser Chairman and CEO, has written weekly letters of celebration to the 200,000 caregivers who make up Kaiser Pemanente.
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